HPE Hardware Support & Maintenance
How much business downtime are you willing to tolerate? Expect more – get the gold standard in HPE support.
Australia’s leading onsite network support service
What can an IT hardware or network outage really cost you?
Now more than ever, your staff & customers are widely distributed & demanding more of your network infrastructure. When routine network maintenance can take up to 55% of a modern IT worker’s day – even with vendor support – delivering improvements can be challenging. What could your organisation gain by consolidating its infrastructure & maintenance with Interactive?
100% Parts availability
With warehouses throughout Australia & New Zealand, we stock local parts for every device under our support, so they are never more than a few hours away.
Australian service desk
Our helpdesk is here to support you 24/7. We answer calls within 6 seconds & will have you on the phone to your dedicated engineer within 10 minutes.
Reduced complexity
Avoid confusion & consolidate to a single point-of-contact with Interactive. We can support all your devices, regardless of age or configuration.
Local experience, at scale
2,500+
customers
46,000+
locations
300,000+
devices
30+
years in business
Your technology ecosystem, fit for purpose
Review
Harnessing our technical and commercial capabilities, we’ll identify the ideal level of support for each device across your entire IT environment. Without compromising the level of coverage, we’ll identify opportunities for cost efficiencies.
Optimise
A vendor consolidation plan will map the major components of your infrastructure with the goal of improved performance, reliability, & cost optimisation. Our optimisation solutions are tailored to your industry, manufacturer contracts & branch locations, to offer even closer support for less.
Implement
The transition is completely seamless with little to no heavy lifting required from your side. We populate the database with every piece of equipment to be under maintenance and include call management free of charge to ensure the ultimate customer experience.
Maintain
Our team has guaranteed local parts at the ready, deep technical expertise & proactive systems monitoring to enable an unparalleled level of support & maintenance for your business IT infrastructure.
Support
Our Australian service centre and 160+ field engineers deliver an unrivalled 96% first-fix rate, 99% SLA attainment & an industry-leading +85 Net Promoter Score.
Decommission
Through our partners at EraseIt, we can ensure safe & secure destruction & disposal of all assets. Reduce the risk of data ending up in the wrong place, with an environmentally safe disposal .
Superior service & value
Interactive has been a great support for our business. Knowing they have the parts and the skills to resolve our issues quickly means we are spending more time selling to our customers than worrying about our store platforms.
The onsite engineer was very helpful, he went above and beyond to help us get the remote management module in the server working, and to help us start our restore from backup, after the faulty HDDs were replaced. Top score for customer service.
Our business relies on core IT systems to operate, and we needed a partner like Interactive that we trust and can rely on. Even when we have called the engineers out at 2am to replace a failed disk controller, they still had the server back up and running within two hours.
Our NPS score leads the industry
We're your HPE experts
Just because HPE has earmarked a device for end-of-life (EOL) or end-of-service-life (EOSL), doesn’t mean your business has to replace it. If it’s fit for use & for purpose, Interactive can maintain 2-hour onsite support with no end of support date, ever. Interactive can ensure your EOL/EOSL devices continue to perform for your business as long as you need them to.
Easy device & contract management
Our customer portal provides you with an easy access point to manage your devices. We load every device into a database & manage the support process from day one. You get the perfect support environment for you & the peace of mind that your infrastructure is under control. Moves, adds, changes & decommissions all have a 30-day notice & can be managed directly in the portal.
