Dell EMC Hardware Support & Maintenance
Transform your IT support experience with Interactive with EMC Support for Dell products.
Australia’s leading independent support provider for Dell EMC assets
Interactive delivers a single point of accountability for the uptime and performance of all your Dell EMC assets. Our guaranteed local parts, dedicated field engineers, and 2-hour onsite support SLAs across Australia & New Zealand, means a failure in computer, storage or network assets need never become an outage.
Take back control. With Interactive Direct Support, assets reaching the end of their vendor- supported service life can continue with local 2-hour onsite support for as long as you choose.
Interactive Hardware Maintenance supports over 2,500 organisations, 46,000 locations and 300,000 assets across Australian & New Zealand.
Supported device models, Dell PowerVault, Dell Compellent, Dell Storage, Dell EqualLogic, Dell EMC VxRail, Dell XC Hyper-Converged Appliances, EMC Clariion, EMC VNX, EMC VNXe, EMC Isilon, EMC Data Domain, EMC Unity, EMC VMAX, EMC Celerra, EMC RecoverPoint.
Australian Dell EMC service desk
Our locally-based Dell EMC service desk is here to support you 24/7 with our industry leading response times. We answer calls within 6 seconds and connect you with your dedicated engineer within 10 minutes.
Your dedicated Dell EMC experts
Our 160 field engineers are extensively trained and certified with the vendors you know and trust, and include over 60 NV1 certifications for sensitive, regulated, and sovereign environments.
Local parts-on-hand guarantee
Interactive’s local-parts-on-hand guarantee ensures that we have 100% availability for any Dell EMC device that we support.
How can we help you today?
Superior service and value
Harnessing our technical and commercial capabilities, we’ll identify the ideal level of Dell EMC support across your entire IT environment. Without compromising the level of coverage, we’ll identify opportunities for cost efficiencies.
Tailored solutions for Dell Hardware
A vendor consolidation plan will map the major components of your infrastructure with the goal of improved performance, reliability, and cost optimisation. Our optimisation solutions are tailored to your industry, manufacturer contracts, and branch locations, to offer even closer Dell EMC support for less.
Seamless integration
The transition is completely seamless with little to no heavy lifting required from your side. We populate the database with every piece of equipment to be under maintenance and include call management free of charge to ensure the ultimate customer experience.
Technical expertise
With dedicated Dell EMC technicians and best-in-class response times, we maximise your equipment’s operational life and keep your fleet running. Our team has local Dell EMC parts at the ready and deep technical expertise to enable an unparalleled level of support and maintenance.
Local 24/7 customer support
Our Australian service centre and 160+ field engineers deliver an unrivaled 96% first-fix rate, 99% SLA attainment, and an industry-leading +85 Net Promoter Score. We answer calls within 6 seconds and connect you with your dedicated Dell EMC technician within 10 minutes.
Having parts available near to the stores means when things do go down, they are up and running much faster thereby minimizing the impact to our store sales and our customers.
Our business relies on core IT systems to operate, and we needed a partner like Interactive that we trust and can rely on. Even when we have called the engineers out at 2am to replace a failed disk controller, they still had the server back up and running within two hours.
Working with Interactive has been very straightforward. There are no issues with the system and the support from the relationship team is excellent. I don’t have to worry about our data anymore, which means my focus can be better spent elsewhere.
Founded in 1988
Don’t let end-of-service life dictate your Dell EMC needs
Just because Dell EMC has earmarked a device for end-of-life (EOL) or end-of-service-life (EOSL), that doesn’t mean your business has to replace it. If it’s fit for use and fit for purpose, Interactive can maintain 2-hour onsite support with no end of support date... ever.
Easy device & contract management
Our customer portal provides you with an easy access point to manage your devices. We load every device into a database and manage the support process from day one. You get the perfect support environment for you and peace of mind that your infrastructure is under control. Moves, adds, changes & decommissions all have a 30-day notice & can be managed directly in the portal.
Local experience, at scale
2,500+
customers
46,000+
locations
300,000+
devices
35+
years in business
