Storage Support & Maintenance
Your uptime is our number one priority. Customise your service requirements & hardware repairs to ensure your data storage infrastructure is never compromised.
Proactive, premium support
Your equipment’s uptime is our number one priority. Customise your service requirements and hardware repairs to ensure your data storage infrastructure is never compromised.
Australia’s leading onsite storage hardware support service
Flexible service levels
We can tailor our service levels to meet or exceed the needs of your business. From standard 4-hour onsite response to high availability 2-hour onsite service for your most critical devices.
Australian service desk
Our helpdesk is here to support you 24/7. Our friendly and experienced service team answer calls within 6 seconds and will have you on the phone with a dedicated engineer within 10 minutes.
Broad geographic coverage
With guaranteed local parts and engineers right across Australia - we’re the partner of choice for multi-site, geographically dispersed, businesses.
The experts and parts
where and when you need them
We have local warehouses and field services right across Australia, including support for regional and remote destinations.
Easy device & contract management
Our customer portal provides you with an easy access point to manage your devices. We load every device into a database and manage the support process from day one.
You get the perfect support environment and peace of mind that your infrastructure is safe and under control. Moves, adds, changes, and decommissions all have a 30-day notice and can be managed directly in the portal.
You get the perfect support environment and peace of mind that your infrastructure is safe and under control. Moves, adds, changes, and decommissions all have a 30-day notice and can be managed directly in the portal.
Don’t let end-of-service life force you into a corner
Just because your vendor has earmarked a device for end-of-life (EOL) or end-of-service-life (EOSL), that doesn’t mean your business has to replace it. If it’s fit for use and fit for purpose, Interactive can maintain 2-hour onsite support with no end of support date, ever.
One of the major benefits of moving our equipment over to Interactive was the faster turnaround when our equipment fails. Our dedicated engineer is often at a site within 30 minutes, and his familiarity with our IT team and systems means we don’t have to wait days for it to be fixed.
Working with Interactive has been very straightforward. There are no issues with the system and the support from the relationship team is excellent. I don’t have to worry about our data anymore, which means my focus can be better spent elsewhere.
It’s reassuring to know if there’s a problem, we have just one number to call and are guaranteed an engineer will respond within ten minutes. What’s more, we are provided with a dedicated engineer who knows our site and is familiar with our set-up and business environment.
Our NPS score leads the industry
We're your Cisco experts
With over 240+ individual Cisco certifications, our team are your local Cisco experts for your preferred mix of Smart Net, Partner Support Service and Interactive Direct support to get the best out of your infrastructure for less.
