End of Service Support (EOSL)

Want to extend the life of your infrastructure? We deliver enhanced onsite hardware maintenance services and support for your IT assets.

100% Local parts availability

Our locally-based warehouses located across Australia and New Zealand stock every component for any supported device.

Ultra-fast response 24/7

As Australia’s leading onsite network support service provider we are focused on finding a solution that meets your needs. Our dedicated team of engineers will answer your call within 10 minutes and are typically onsite in just 2 hours.

Experienced field engineers

Our dedicated team of hardware maintenance experts can find the right level of support that fits your business and budget. Our 99% SLA attainment, 96% first-fix rates & +85 Net Promoter Score are unsurpassed in the sector.

Superior service & value

Australian service desk

Our helpdesk is here to support you 24/7. We answer calls within 6 seconds and have you on the phone to your dedicated engineer within 10 minutes.
Multi-vendor support

Interactive delivers a single point of accountability for all your hardware maintenance, no matter the vendor, the industry, the age, or the location.
Vendor coverage

We provide software products and maintenance services for a wide range of vendors, well beyond your household names.
Broad geographic coverage

With local warehouses and field services across Australia & New Zealand - we’re the third-party maintenance partner for multi-site businesses.
Flexible service levels

If a product that has been earmarked as EOSL is still fit for use and purpose, we offer 2-hour onsite support with no end of support date.
Experienced field engineers

Our 160 engineers hold accreditations across all major vendors. With over 60 NV1 clearances, we support regulated industries and government agencies.

The onsite engineer was very helpful, he went above and beyond to help us get the remote management module in the server working, and to help us start our restore from backup, after the faulty HDDs were replaced. Top score for customer service.

Technical Operations Lead, FUJIFILM Australia

Excellent service, knowledgeable staff, above and beyond attitude.

Senior Systems Administrator, Intralot

One of the major benefits of moving our equipment over to Interactive was the faster turnaround when our equipment fails. Our dedicated engineer is often at a site within 30 minutes, and his familiarity with our IT team and systems means we don’t have to wait days for it to be fixed.

Information Services Manager, Cabrini Health

Our NPS score leads the industry

What type of devices do we support?

For over 30 years, Interactive has delivered Australia & New Zealand’s most-recommended onsite IT hardware maintenance support for Cisco, HPE, Juniper, Dell EMC, IBM Pure Storage, NetApp, APC, F5, Riverbed, Sun Oracle, Quantum, 3Par, Fortinet & Apple computer, storage and networking assets.

Easy device & contract management

Our customer portal provides you with an easy access point to manage your software products. We load every device into a database and manage the support process from day one. You get the perfect support environment and peace of mind that your infrastructure is under control. Moves, adds, changes, and decommissions all have a 30-day notice and can be managed directly in the portal.

We're your Cisco experts

With over 240+ individual Cisco certifications, our team are your local Cisco experts for Smart Net, Partner Support Services & Interactive Direct support to get the best out of your network infrastructure.

CISCO Hardware Maintenance Support