Adoption, migration, optimisation, security and management services designed to deliver business agility.
Improve your security posture with tailored strategies and front-line defence services.
Scalable colocation and connectivity within a hyper secure environment.
Disaster recovery and serviced offices in secure, premium office facilities.
Tailored end-to-end solutions for your hardware ecosystem across the widest range of vendors.
Seamless management of your IT environment, underpinned by world-class cyber security, no matter where you are on your journey.
Securely and effectively operate, monitor and maintain your network.
Enjoy the comfort of a modern working space supported by world class technology, security and resilience.
Help your clients take control of their IT environment with Australia and New Zealand’s leading hardware maintenance provider.
Interactive Anywhere provides robust infrastructure solutions designed to support the seamless operation of digital environments. These solutions include scalable cloud services, reliable data storage, and efficient server management, ensuring optimal performance and uptime.
The network solutions from Interactive Anywhere encompass comprehensive design, implementation, and maintenance of secure and efficient networks. By optimising connectivity and bandwidth, these solutions facilitate seamless communication and data transfer, enhancing overall productivity and operational efficiency.
Interactive Anywhere offers dedicated end user support services that ensure users receive prompt assistance with technical issues. This includes help desk support, troubleshooting, and training, aimed at improving user experience and minimising downtime for businesses.
With a focus on safeguarding digital assets, Interactive Anywhere's cyber security solutions provide advanced protection against cyber threats. These solutions include threat detection, risk management, and compliance services, ensuring businesses can operate securely and with confidence.
Interactive offers financial institutions with secure operations, robust cyber security, seamless connectivity, end-user support, and cloud solutions, ensuring long-term resilience.
For manufacturing, precision and efficiency are paramount. Our solutions optimise operations, streamline processes, and ensure seamless connectivity to drive productivity and innovation.
In professional services, reliability and agility are crucial. Our solutions enhance efficiency, streamline workflows, and provide seamless connectivity, empowering firms to deliver exceptional client experiences and stay ahead in a dynamic market.
In aged care, precision and patient well-being are fundamental. Our solutions enhance operational efficiency, streamline workflows, and guarantee secure, seamless connectivity, empowering providers to deliver exceptional care and lead in an ever-evolving sector.
We're Australia's leading IT service provider and we keep technology human.
News & insights from our experts to help you drive performance and grow your business.
A solid business continuity plan (BCP) is essential for any business.
For some organisations, a BCP is a mandatory – with safeguards, measures and processes prescribed in detail. Australian Prudential Regulation Authority (APRA) regulated institutions in the banking, finance, superannuation and insurance sectors, for example, are required to adhere to Prudential Standards CPS 232: Business Continuity Management and CPS 234: Information Security. Other industry regulatory authorities have their own standards for business resilience – government, healthcare, utilities and telecommunications are examples. Multinational companies operating in Australia may also need to comply with standards set by overseas governments or industry bodies to which their parent company must adhere.
Naturally, Interactive’s Business Continuity services are customised for each of our subscribers, according to the specific regulations they must comply with. Here are some of the ways we design and deliver business continuity services to closely meet each customer’s needs.
One of the major burdens of meeting any regulatory requirements is reporting. Some regulatory authorities also require regular audits. Many businesses spend numerous people/hours throughout the year working on compliance reports and then put in a massive effort before reporting deadlines. In fact, under some regimes, this requires entire teams working full time to assure and maintain compliance.
As their Business Continuity services provider, we are able to provide our customers with a certificate of compliance, ISO 27001: Information Security Management and ISO 9001: Quality Management certifications they need to ‘cover off’ the security and availability of the facilities and the IT systems they may need to access at short notice if they needed to declare an emergency. This is invaluable, as they would be unlikely to gain similarly valid proof of compliance from other temporary facilities such as managed or serviced office buildings.
When you become an Interactive Business Continuity customer, you are first introduced to your dedicated customer success manager who will look after you and deliver proactive care every day. Then you will meet your dedicated IT engineering team who will work with you to build a technically resilient backup solution tailored to you. This solution includes the management of your disaster recovery plan, which includes your disaster recovery network, disaster recovery PC image and disaster recovery telephony solution. We test our processes regularly with every customer so we are always prepared. We can provide different levels of testing, from a simple technical test to a full-scale disaster simulation.
Our professionals are experienced in servicing APRA-regulated industries, and can modify and adjust where needed to accommodate any new or changing requirements.
Finally, to enable our customers to meet their own regulatory needs, we have invested heavily in achieving (and maintaining) accreditation in world-best security standards. This enables us to deliver not only a range of business continuity services to highly regulated sectors, but also data centre hosting, cloud managed services and other secure services across the range of our customer delivery.
Critically, we are certified to industry best practice standards ISO 27001: Information Security Management and ISO 9001: Quality Management. Together, these provide a level of assurance that Interactive’s risks are being effectively managed and that we systematically adhere to our policies and procedures to ensure consistent, high-quality and secure services to our customers. Again, this level of assurance is unavailable from a typical serviced office scenario.
To illustrate this, there are two aspects to meeting APRA Prudential Standards: location and data security. This means that our Business Continuity Suites must be highly physically secure to comply. Beneath that, all data stored on behalf of our customers must be subject to a protective security infrastructure.
Interactive has now had two decades of experience delivering business continuity services along the east coast of Australia. That level of experience enabled us to respond fast and effectively to the coronavirus pandemic when it threw up multiple new challenges – as it did during the Brisbane floods of 2011.
The bottom line is that we provide the highest standard of service and security to all customers – regardless of whether you are an APRA-regulated entity, a government agency or a small business.