Third Party Maintenance (TPM)
What is a Third Party Maintenance (TPM)?
Third-Party Maintenance (TPM) in hardware maintenance services involves outsourcing maintenance and support for IT hardware to a specialised third-party provider instead of relying solely on the original equipment manufacturer (OEM). TPM providers offer a range of services including hardware maintenance, parts replacement, technical support, and preventive maintenance for various types of equipment such as servers, storage devices, networking hardware, and peripherals.
Why organisations need Third party Maintenance (TPM)?
Third-Party Maintenance (TPM) offers cost-effective hardware support, extending equipment lifespan beyond OEM end-of-life dates. TPM providers offer flexibility in service agreements, expertise, and faster response times. By outsourcing maintenance, organisations benefit from specialised support, reduced costs, and streamlined communication, ensuring efficient IT operations while maximising hardware investments.
What is the difference between TPM and OEM?
Third-Party Maintenance (TPM) involves outsourcing hardware support to specialised third-party providers, offering cost-effective, flexible services beyond OEM end-of-life dates. TPM providers prioritise personalised support, expertise, and faster response times. Conversely, Original Equipment Manufacturer (OEM) support is directly from the equipment maker, typically more expensive with fixed contracts. While OEMs provide comprehensive support during the warranty period, TPM extends support for end-of-life equipment, offering tailored solutions and cost savings.
