RBC Technology: Driving growth with strategic cloud partnerships

RBC Technology Group, one of Australia’s largest independent and privately owned Technology Integrators, has been at the forefront of technological innovation for 50 years. As it expands in service offerings and a growing customer base, the need for robust security, skilled personnel, and enhanced physical space becomes crucial.

RBC formed a strategic alliance with Interactive in 2020 to strengthen cloud capabilities, defend against cyber threats, and offer a comprehensive range of services. Protecting the highly sensitive data of ASX 200-listed companies requires world-class security measures, and Interactive delivers a holistic approach to managed IT services, allowing RBC to quickly evolve from a service provider to a trusted technology partner.

Scaling efficiently within a Private Cloud environment presents unique obstacles. The growing demands of RBC’s growth meant they had to find a more suitable cloud partner to deliver the required operational capacity limits.

As RBC’s MSP operations matured, meeting diverse customer needs required a more robust and adaptable infrastructure. This limitation risked stalling RBC’s growth and preventing seamless service delivery to its expanding client base.

Recognising the urgency to streamline and future-proof operations, RBC sought out a partner capable of delivering a scalable, resilient, and efficient Private Cloud solution. Interactive’s ability to offer immediate, robust support and proactive solutions became a critical asset, addressing these scaling challenges head-on.

Interactive’s engineers thoroughly understand RBC’s network needs before executing a seamless migration to Private Cloud. Onsite engineering support ensures smooth transitions and uninterrupted service. This infrastructure allows RBC to scale effortlessly, supported by Interactive’s Australian-based data centres.

“We transitioned our BPM Automation platform, docs2me, from public cloud to private cloud with Interactive. This shift gave us full control over tenancy, workload management, and access. Since partnering with Interactive, the platform has doubled its customer base, and their hands-on approach helping us architect a better backend design has been crucial. It wasn’t just about moving to a Private Cloud, but also about the engineering, architecture, and support services they provided. The move has helped us navigate the hybrid cloud landscape more efficiently than we could have on our own”. Luke Bartlett, Solutions Director for RBC.

The solution also included centre hosting, multi-cloud, and cyber security services. The partnership also revitalised RBC’s Sydney team, granting access to Interactive’s state-of-the-art offices and on-site expert support. This collaboration has fuelled innovation and productivity.

Interactive transforms RBC’s operations, allowing the business to maximise current infrastructure while confidently planning for future growth. Bartlett shares, “Their scalability gives us confidence. Interactive consistently helps us manage operations while delivering insights to optimise workloads. Their proactive approach is unmatched.”

The collaboration boosts RBC’s capacity, enhances workflow efficiency, and provides the assurance needed for innovation. Working closely with Interactive means RBC’s team leverages top-tier expertise and co-develops strategies that ensure long-term success.

• Unmatched security and accessibility: Secure data access from anywhere, at any time.
• 24/7 expert support: Interactive’s engineers handle tech challenges, letting RBC focus on clients.
• Cost predictability: Fixed expenses with Private Cloud eliminate public cloud cost spikes.
• Bridging skill gaps: Interactive fills expertise voids, maximising RBC’s cloud technology use.
• Full control and flexibility: Customisable cloud environment adapts to evolving needs.
• Highest security standards: Robust compliance to safeguard sensitive data.
• Hands-on training: RBC’s teams gain critical cloud knowledge.
• Seamless continuity: Integrated, efficient operations across all business locations.