Communicat: Presentation, productivity and strong partnerships

From desktop tech support, training, data protection and now, both public and private cloud services, Communicat proudly offers the full package. While Communicat works on different IT projects across a diverse set of industries, it specialises in providing IT services to medium-sized businesses. Today, Communicat services organisations with anywhere from 10 to 200 systems.

With a team of 26 specialists in Australia, Communicat continues to grow. Working so closely with Interactive offers unparalleled access to new parts, and the convenience of being in the same building as their racks.

For customers, this means the ability to leverage Interactive’s state-of-the-art data centre offering and services, while working with the Communicat team.

In October 2023, Communicat was looking to relocate. Its offices in West Melbourne were, by that time, only just meeting training and operational needs. While demand for Communicat’s services were increasing, the space it inhabited was not reflecting their ambition and was inhibiting its ability to deliver value and efficiencies to customers.

Their facilities were not suitable to house data centre technology and lacked the power and communication redundancies they were looking for. While offsite solutions were effective, Communicat recognised the potential for even greater growth. Essentially, Communicat was seeking a partner to help take the next step in its evolution and provide value without altering the core tenets of the business.

John Zammit, Director at Communicat, reflects on the beginnings of the partnership.

“Although we work across a wide array of industries, we do view ourselves as specialists. In a rapidly evolving technological environment, it becomes difficult for medium-sized providers to remain agile. In partnering with Interactive, we had found a support system that understands our offering perfectly, and shares out commitment to excellence.”

With Interactive’s data centre service now a key part of its offering, Communicat found itself in prime position to lean into its ambition to be a fast and agile service provider, working with the best.

Mr Zammit continues “Working with a trusted brand like Interactive is important to Communicat because it ensures we can continue to deliver high-quality, innovative solutions while staying adaptable and responsive to our customers’ needs.”

Cutting-edge Data Centre

Interactive’s data centres allow Communicat to leverage the best technology in tandem with its team of specialists and engineers to provide optimal service to customers.

From a single colocation rack to a high-density solution, Communicat is now able to lean into these advantages and offer a single point of service for customers, tailored to meet their specific needs, and serviced by a dedicated group of experts.

Moving to Interactive’s Melbourne Office

Since partnering with Interactive, Communicat has gained access to a modern, streamlined and well-resourced data centre space to support the continued development of their business strategies. Interactive’s data centres have flexibility to accommodate a range of part types and cooling options, being a seamless fit.

Beyond that, Interactive hosted Communicat’s team at their offices for an initial trial period, and now supports Communicat as it looks to migrate the remainder of its Melbourne operation on-site.

An Adaptive Partner

Communicat needed a partner that understood not only the technology, but also the dynamic environment in which Communicat’s customers needed to operate. As an MSP targeting small to medium-size enterprises, Communicat needed to be able to demonstrate its expertise and pedigree – without the bureaucracy of a larger organisation.

Interactive’s on-site data centre solution provided Communicat with the proof point it needed. For customers, this meant access to one of Australia’s premier data centre operators, while still working with Communicat’s expert team.

All Encompassing MSP

Interactive is an end-to-end, all-encompassing Managed Service Provider (MSP) that Communicat can leverage for a broad range of services, including CloudFlex and CyberFlex.

CloudFlex instantly boosts public cloud capability by providing scalable, pay-as-you-go access to a dedicated multi-cloud project team, assisting with everything from migration and optimisation to security remediation and well-architected frameworks. This allows Communicat to deliver projects quickly and adhere to best practices.

Additionally, Interactive’s CyberFlex enhances cyber capabilities with scalable access to a multi-skilled cybersecurity team, available on-demand. This flexibility means Communicat can scale up during busy periods and scale down during quieter times, ensuring cost efficiency.

By tapping into Interactive’s comprehensive MSP services, Communicat can enhance its service offerings, ultimately delivering greater reliability, security, and value to its customers.

Communicat’s team now has access to the secure data centre housing their racks, around the clock. This means that in the event of any changes or failures, their team of engineers and technicians can address them immediately without dealing with remote IT support.

The central location of Interactive’s offices allows for easy access to new parts and has reduced wait times by a multiple of four. In that same vein, having a data centre in metropolitan Melbourne is something of a rarity, allowing Communicat to provide incredibly low latency service to their customers in the area.

Finally, working with Interactive has elevated Communicat’s offering to staff and customers alike. Since making the switch, Communicat’s team is keen to come into the office. There’s space, amenities, convenience and now, the opportunity to host potential customers.

This comes with an integrated cyber security approach that ensures Communicat and its customers stay ahead of the game. Interactive’s cyber security offering gives Communicat peace of mind and lets them focus more on what they do best.

In the ERP and MSP field, very often customers benefit greatly from being able to see the technology in action. Concepts such as the private cloud are better understood when engineers, consultants and customers can come together.

“There’s nothing quite like being able to walk downstairs and ask a few questions to a sector-leading expert, and to get those answers straight away,” said Mr Zammit. “It gives us a great peace of mind, knowing that we’re working with the best, and it allows us to focus more on providing excellent service to our customers.”

• 24/7 access to data centre allows for greater responsiveness and thus greater value for Communicat’s customers.
• Working from the Interactive offices inspires confidence from staff and customers, offering greater convenience.
• This new partnership means new opportunity to work together and leverage one another’s strengths.