Tech Hands
Providing a wide range of support services to ensure the effective maintenance of your Interactive-hosted data centre.
24/7 Reassurance
Tech Hands frees up your internal IT team. Instead of sending your staff to the colocation facility, our onsite Tech Hands staff can do the work for you. Just call our data centre engineers and they’ll get the job done, fast.
In-depth expertise
With deep technical capabilities bolstered by regular training, our data centre team are among the most experienced remote hands in Australia today. We work inside the rack and your IT equipment. If there’s ever a problem our engineers can’t solve immediately, Interactive’s wider team of technology experts are also onsite and ready to assist.
Service certainty
To give you complete peace of mind, our Tech Hands service comes with a Service Level Agreement. In fact, it’s one of the only remote hands services in Australia that does. Depending on the nature of the request, most services are actioned within two hours – so you know you’ll be back up and running again in no time.
Dedicated engineers helping our remote customers.
With many businesses operating remotely, it can be difficult to arrange onsite support when you need it most.
When lights start to flash or connections drop out, our Tech Hands engineers will be there to find and fix the problem. With over 30 years of IT experience in data centre engineering and maintenance, solving issues is in our DNA.
With a team of highly skilled industry experts, Interactive’s data centre engineers are experienced in delivering solutions of all sizes. From installing new equipment to cable management, we’re ready for any challenge you throw our way.
Your DC requirements
in our trusted hands
Trusted by Australia’s biggest brands
Interactive has really invested in building the relationship between our organisations and our account management team is constantly finding the most flexible support approach and creative ways to deal with our business challenges.
When you’re in the trenches at 3am and there’s been a glitch in the system, we know Interactive will be on the issue then and there, giving us the confidence in the resilience and availability of our solution around the clock.
Interactive has the right combination of flexibility and processes. The human touch that Interactive provides has been their trademark from day one.
Actual uptime
