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Lumley Insurance gain better service and cost efficiency through Interactive’s hardware maintenance support.

Overview

Lumley Insurance is part of IAG’s Commercial Insurance Division. The company has been insuring Australian businesses for more than 100 years now, and offers clients the best expertise, the most comprehensive distribution and the broadest range of products in the market.

Challenge

The insurance industry, more than most, recognises the importance of having dynamic strategies in place to mitigate risk. Lumley Insurance supports Australian insurance brokers and businesses in underwriting more than $750m of general insurance premiums each year, and with 850 employees across 13 office locations around Australia, they were well aware of the alarming potential cost that would result from IT systems downtime. Their existing IT services package was proving to be highly ineffective and unreliable, and was not only costing a significant amount per month, but did not deliver crucial support needed to manage risks.

Solution

Lumley Insurance chose Australian systems availability specialist, Interactive, to maximise critical IT equipment uptime. Interactive provides Lumley Insurance with a full recovery service for all levels of hardware failure, with access to all the spares required to repair any of the servers in use, plus full standby servers for the critical servers in the enterprise. Lumley Insurance also enjoys the flexibility of varying support levels for different servers and locations, and should they require the replacement of failed disks and internal components, their dedicated engineer responds to their call within just 10 minutes and is on-site within the agreed timeframes. This customised solution immediately delivered savings of more than 50 per cent, freeing up capital to instead be spent on service and infrastructure upgrades.

Testimony

Our business relies on core IT systems to operate, and we needed a partner like Interactive that we trust and can rely on. Even when we have called the engineers out at 2am to replace a failed disk controller, they still had the server back up and running within two hours.

Ian Sneddon, ITS Support Services Manager
Lumley Insurance

Services

  • Hardware Maintenance

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