Flight Centre Limited is Australasia’s best-known travel agency group. From humble origins back in the early 1980s, the company has grown to become a $13.5 billion business, incorporating more than thirty brands. They have company-owned operations in eleven countries, a pay roll consisting of over 15,000 staff globally, and a total of 2,500 stores.
As a result of both their increasing focus on corporate sustainability and the rising cost pressure of Brisbane’s office space, Flight Centre Limited decided in 2008 to outsource its data centres to an external provider. Such a move would allow Flight Centre’s IT team to focus on supporting the business’ 900-plus stores and eight head offices nationally, which in itself was already a massive undertaking without the added pressure of hosting their own data centres. The challenge then became to find a provider that would enable them to move their ageing data centre with minimal impact to the organisation and its customers.
After an exhaustive review of the market, Flight Centre Limited selected Interactive’s fully managed data centre solution to support their business critical applications in South-East Queensland and Sydney. Interactive worked with Flight Centre’s team to ensure the project was implemented without any problems and to extremely tight deadlines. They provided Flight Centre with a more comprehensive audit of all their equipment, their age and maintenance requirements, outlining every possible problem that could occur during the move as they went.
Their engineering team was faultless and, with them on hand, we were able to free up valuable resources and time for other jobs. Without Interactive, we would have needed to hire staff for the physical moving and facilities side of the project.Peter Wataman, Chief Information Officer