Established in 1985, the Austbrokers Network is a diversified company that has established itself across all classes of insurance and risk management. The company is currently comprised of over seventy businesses, and is experiencing exceptional growth both organically and through adding new equity partnerships to the network.
Rapidly growing to become one of Australia's largest general insurance intermediary networks, Austbrokers identified the need to update their ICT infrastructure, and reduce the IT services conducted in-house. They required an ICT partner who was flexible and responsive, yet also had the ability to look three to five years into the future with them, and aid them as they continued to develop.
Interactive had been providing hardware maintenance services to Austbrokers for some years, and had displayed a deep understanding of the business and its imperatives during that time. It made good business sense then for Interactive to apply their knowledge of Austbrokers and ICT infrastructure to solving Austbrokers’ IT needs. Interactive developed a scalable platform to host and manage Austbrokers’ core systems, which was based within a world-class Sydney data centre. As well as providing the optimum operational environment, Interactive monitors and manages these systems around the clock to maximise their performance and availability. As they understood the nature of Austbrokers’ business, Interactive also designed a steadfast DR solution, allowing Austbrokers to feel secure in their infrastructure both now and looking into the future. Best of all, with Interactive taking care of their ICT infrastructure, Austbrokers’ in-house IT team was freed to focus on serving its ever-increasing remote users, and bettering business
We find Interactive is always forthcoming with innovation and new ideas. If we’d been with a larger organisation we’d have been just a number. Interactive is a great fit with our business – both in terms of skill sets to meet our technology needs, and the agility of their operations.Theo Stevens, CIO