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The story of Interactive

A LITTLE HISTORY

Founded in 1988 by Richard Light and Murray Major, Interactive was formed to provide third-party hardware maintenance for IBM mid-range and mainframe computer equipment. One contract turned into ten and the evolution of Interactive had begun in earnest. Our staff and our services expanded year on year to meet the ever-growing needs of our customers. Along the way we have never stopped evolving. From our roots in hardware maintenance we have delivered profitable, double-digit growth every year since inception. Today we are a multi-service IT provider and have grown to become Australia's largest privately owned IT company.

INTO THE FUTURE

The computer industry is changing faster than it ever has before, and Interactive continues to evolve and grow. We now provide hosted data centre, business continuity and a selection of user-friendly cloud based services, as well as our traditional hardware maintenance, to our more than 2000 strong customer base. Our dedicated product development team are in constant communication with our customers designing and architecting our newest services. Our objective is to continue to deliver services that make our customers’ businesses ever more competitive.

Interactive overview

Why join Interactive?

Our Cultural Values

Graduate program

Customer experience - the Interactive way

Interactive & Village Roadshow

Fly around of Interactive's new HQ

New HQ time-lapse construction

Meet the Executive Leadership Team

  • Christopher Ride

    Christopher Ride Managing Director

    Christopher
    Ride
    Managing Director

    One of the two major shareholders of Interactive, Christopher joined the company in 1992 and has been the Managing Director since June 1999. In his time as Managing Director, Interactive has grown more than eight-times the size, whilst remaining profitable for the entire journey. Previously, Christopher worked for IBM from 1984-1992. Christopher is also a multiple best-selling author with Random House. 

    Christopher Ride

  • Merylee Crockett

    Merylee Crockett Director of Human Resources

    Merylee
    Crockett
    Director of Human Resources

    With over 15 years of HR experience in IT, Financial Services and Publishing, Merylee's relationship with Interactive spans several years, having previously provided external HR support and leadership training prior to joining the company. As Director of Human Resources, she is responsible for ensuring that we attract, retain and develop the greatest talent in the industry.

    Merylee Crockett

  • Clint Seagrave

    Clint Seagrave Director of Data Centre & Business Continuity

    Clint
    Seagrave
    Director of Data Centre & Business Continuity

    Clint joined Interactive in 1989 as the company’s very first employee. With a strong technical background as an IBM engineer, Clint has been instrumental in developing many of the services Interactive offers today. Clint is responsible for the design and operation of our Data Centre and Business Continuity operations, ensuring our customers have uninterrupted access to business critical services from our world-class facilities.

    Clint Seagrave

  • Simon Durkin

    Simon Durkin Director of Hardware Maintenance and Field Services

    Simon
    Durkin
    Director of Hardware Maintenance and Field Services

    Simon joined Interactive in 2002, bringing with him great experience from the IT industry. Simon leads the sales and delivery of hardware maintenance and field services to Interactive’s customers. He also retains responsibility for managing Interactive's strategic partnership with Telstra. Simon has previously held a number of sales and management positions with Ferntree Computer Corporation, GE Capital IT Solutions and CSC.

    Simon Durkin

  • Susan Hollywood

    Susan Hollywood Financial Controller

    Susan
    Hollywood
    Financial Controller

    Susan joined Interactive in 2015, bringing with her extensive finance experience gained within the Retail, Logistics and Utilities industries.  Susan is responsible for all matters financial as well as overseeing the strategies that support and underpin our growing and dynamic IT solutions business.

    Susan Hollywood

  • Mick Davies

    Mick Davies Commercial Manager

    Mick
    Davies
    Commercial Manager

    Mick joined Interactive in 2001. During his time at Interactive, he has held several key operational and commercial roles. As Commercial Manager, he is responsible for developing analytics to support customer growth, ensuring the commercial viability of Interactive’s investments, forward planning and procurement strategy. 

    Mick Davies

  • Brad Wells

    Brad Wells General Manager of Cloud & Managed Services Sales

    Brad
    Wells
    General Manager of Cloud & Managed Services Sales

    Brad joined Interactive in 1995, bringing with him a wealth of IT and Telecommunications experience. Brad has worked across all lines of business within Interactive and in 2008 played a pivotal role in the designing and developing Interactive’s Cloud & Managed Services. Today, Brad heads up the Sales, Pre sales and Client services across our Cloud and Managed Services and leads a national team that have collectively achieved exponential growth year on year.

    Brad Wells

  • Adrian Telfer

    Adrian Telfer Head of Cloud & Managed Services Delivery

    Adrian
    Telfer
    Head of Cloud & Managed Services Delivery

    Adrian joined Interactive in 2014, bringing with him extensive technical and strategic consultancy experience, following 15 years as a transformation leader in a systems integration and strategic consultancy practice.  Adrian is responsible for defining and executing Interactive’s Cloud and Managed Services strategy, fostering innovation, and managing all operational functions within the Cloud and Managed business.     

    Adrian Telfer

Mission Statement

At Interactive we have an unyielding commitment to serving our customers and evolving quickly so we can bring the innovation that is demanded in a rapidly changing world. We hire the best people, we invest in our systems and technology, we never cut corners, we utilise the best technical infrastructure and we openly recognise that our people are our greatest asset. We believe that a great working environment delivers better results. No customer is too small and every client is important to us. We will continue to provide great service at a cost-effective price and as always, we will deliver upon our commitments.

Company Objectives

  • To be the premier supplier of systems availability services in Australasia
  • To provide an environment for all staff that is rewarding and fulfilling
  • To provide the highest levels of service to our customers
  • To invest in our staff and infrastructure so we grow and evolve with the ever-changing computer industry
  • To deliver ongoing value to shareholders

Company Focus

  • To build strong alliances with our customers and staff
  • To provide services we are certain to deliver
  • Through the delivery of our services, make our customers’ businesses better
  • To constantly innovate
  • To be a positive, dynamic and professional organisation

Partners

At Interactive we realise that no single company can provide everything required by business. That’s why we select the best partners, the best technology and seek out the required accreditations to ensure we provide the most innovative solutions to our customers. Success is in the teamwork and our partner network assists in providing premium results.

  • IBM Business Partner
  • Cisco Silver Partner
  • NetApp Service Provider
  • VMware Virtualized
  • CommVault
  • CA Technologies
  • Microsoft
  • Linux
  • Citrix
  • Fabric
  • Juniper
  • EraseIT
  • Cisco Cloud and Managed Services Master Partner
  • Urbanise
  • Schneider Electric

Awards & Accreditations

  • ISO 9001 Quality
  • ISO27001 Security
  • Federal Government Cloud Supplier
  • Federal Government Cloud Supplier list
  • 2013 BRW Top 500 Private Companies
  • 2011 Ernst & Young Entrepreneur of the Year
  • 2013 Growth Company CEO of the Year
  • 2011 Australian Business Award
  • NABERS 4-star rating
  • Victorian Government Procurement Panel
  • Customer Service Institute of Australia
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